Frequently Asked Questions
How do I book?
You can send us a booking inquiry or email when you are ready to book. Please note, all bookings must be followed by a signed contract and a deposit of $50 to secure your date and time. Non-refundable deposits can be made through Venmo or Zelle. The remaining payment will be due 3 days prior to the event.
Is there a delivery fee?
A $1.5/mile delivery fee will be charged for a round trip from our warehouse with the zip code 97223.
How much time is needed for set up?
We will arrive 1-2 hours before your party depending on the size of your package. Please have nearby parking reserved for our vehicle to unload supplies.
What age group is the mini bounce house and playground appropriate for?
6 months to 5 years of age.
What are the rules when booking with Tiny Play Haven?
No shoes, sharp objects, face paint, food, drinks, gum, party poppers, silly strings and paint in the bounce house and play area. Please also keep pets away. Adult supervision is required at all times and absolutely no rough housing in or around equipment. By booking with us, you agree to ensure all possible precautions are taken to avoid injury to individuals or damage to our equipment.
What is the weight and/or kid limit on the 8x8 bounce houses?
A maximum of 180 lbs or approximately 3-4 children can jump at the same time on the 8x8 ft bounce house.
How long are the rentals for?
Our rentals are available for 4 hours. This does not include set up and pick up time. If you would like to add on more time, $75/hour will be charged.
How early and how late do you pick up?
Our earliest drop off is 9 AM and the latest pick up is 7 PM. A $75/hour fee will apply if you need set up or pick up after hours.
What’s your cancellation policy?
All deposits are non-refundable. However with given 72 hour notice, your deposit can be moved to another date for up to 3 months.
What is your weather policy?
Set ups are indoors during the fall and winter seasons and can be outdoors during the spring and summer time. We do not set up equipment outside on rainy days or windy days higher than 14 mph if renting a bounce castle. Having a back up plan to move indoors will help avoid cancelling your reservation. You must notify us 72 hours prior to your event if you would like to cancel/reschedule due to weather.
What surfaces do you set the equipment on?
Dry, clean/cut grass, turf, concrete, and driveways. We can also set up indoors. We will not set up on rocks, gravel, bark dust, or dirt.
Is an electrical outlet needed?
If you are renting a bounce house, please ensure there is access to an electrical outlet within 50 feet of the bounce house.
How can we pay?
We accept Venmo or Zelle.
Other questions and concerns can be directed to:
tinyplayhaven@gmail.com or DM us on Instagram @tinyplayhaven